Frequently Asked Questions

We are located at 10A Exeter Road, right beside the Somerset Skate Park and Somerset MRT Station.

We do not have a carpark space to promote going car-lite! TRIFECTA is accessible by public transport, both train and buses just right outside our doorstep. If you are driving, you may head to the nearby malls such as 111 Somerset, 313@Somerset or Orchard Gateway for parking.

You may write in to us at hello@trifectasingapore.com or call us at +65 80836643 (WhatsApp available).

Furry friends are allowed in Trifecta in open areas! Pets are not allowed into indoor areas such as retail, restaurant and the snow arena. Please ensure that your furry friends are leashed and accompanied at all times.

The minimum age, height and weight requirements to use the machines are as follows:

Surf: 8 years old and above, at least 1.2M in height and 30KG in weight

Snow: 5 years old and above, at least 1.2M in height

Skate: 5 years old and above.

We reserve the right to deny entry if these age requirements are not met. To create an account or make purchases, you must be at least 15 years old. Individuals under 18 years old will need a parent or legal guardian to sign a waiver form before booking or attending any sessions.

We do not have a maximum age, but we recommend that anyone above 60 years old be in good physical health and condition in order to use the machines. We reserve the right to turn you away if we deem it to be dangerous for you.

Entry into TRIFECTA is FREE for all! You do not need to get a pass or membership to check out the action, eat, drink or hang out, even in the arenas! However, if you’d like to get a ride on the machines, tickets and memberships will be required.

We’re always on the look out for great people to join us! Please fill in the application form at careers.trifectasingapore.com or email your CV to hello@trifectasingapore.com. Applications without a valid CV or work permits will not be processed.

TRIFECTA has a mix of sheltered and indoor spaces! In the event of rain or lightning risk, all areas will continue operating, except for the skate bowl. There is also sheltered pedestrian access from Somerset Road into TRIFECTA.

All single passes, credit packs and season passes sold are non-refundable and final. Please choose wisely before purchasing a pass of your choice!

Exchanges or switching are not allowed. Please select the pass that will suit you the best!

If you cancel your booking more than 24 hours in advance, class credits will be refunded back to your TRIFECTA account. This includes drop-in bookings.

Refunded credits from cancellation have a validity of 1 month from the cancellation date. Refunded credits can only be used to book the same class type that was cancelled.

Latecomers will be turned away if you have not checked in or are present by the time your session begins, and no credits or value will be refunded.

Late Cancellation penalties apply for cancellations within 24 hours of your session. No credit or monetary refunds will be made for such cancellations. Please be sure to reschedule your class more than 24 hours in advance.

For Single Session holders: Class credits will be refunded back to your TRIFECTA account to book another session. No cash refund will be made.

For Credit/Class Pack holders: Class credits will be refunded back to your TRIFECTA account to book another session. No cash refund will be made.

For Season Pass holders: Booking privileges will be added back to your weekly booking limit. No cash or credit refunds will be made.

We are open daily from 8AM to 11PM, with the last session starting at 10 PM.

Off-Peak Hours:

  • Weekdays: 10AM – 5PM
  • Sundays: 7PM onwards
  • The last off-peak session on weekdays begins at 4PM, and the first off-peak session on Sundays starts at 7 PM.

Please note that off-peak hours do not apply on public holidays. The Snow Arena will operate at peak-hour pricing from December to February during the snow season.

Passes will be activated from the date of purchase. View pass & credit validity HERE.

All class/credit packs and season passes will be activated from the day of purchase, and the respective validity periods will kick in accordingly, with no grant of extensions.

Shareable credit packs mean that you can book sessions for friends through your account, even if you are not present. Sharing is allowed for up to 10 people per booking.

Transferable credit packs mean that you can allocate credits to another account that’s not yours, and your friends will be able to book their own sessions via their own account. Transfers are only allowed to up to 5 accounts.

20, 50, 100 & 300 Credit Packs are all shareable. Transferable Credit Packs only apply to 100 & 300 Credit Packs. Season passes and single passes are not transferable or shareable.

For children under 15 years old, we will require parents to create an account, then proceed to add your child into your profile under ‘Family Account’. Kids under 15 years old will not be allowed to sign up or make pass purchases on their own. All parents/ legal guardians need to sign a waiver form on behalf of the child before booking the first session. Parents or legal guardians need to be present for all sessions.

We advise you to not purchase 2 credit packs at a go, as the activation period will apply to both starting from the date of purchase. In the event that you are unable to use up the first credit pack before the next pack is activated, we are unable to adjust the validity period.

IMPORTANT: Credit transfers are only allowed ONCE for each of the 5 accounts that you are transferring to. Please be sure to allocate the correct number of credits before saving the information. Once it has been allocated and saved, you will not be able to edit or allocate more credits to that account in the future. You will also not be able to delete the transferees from your credit pack once allocated and credits are being used. Please contact us at +65 83990484 should you run into any issues.

All credit packs and season passes will be activated from the date of purchase, and the respective validity periods will kick in accordingly with no grants of extensions.

Credit packs and season passes purchased between 28 October 2023 to 19 November 2023 will be activated from the date of your first booking or 1 December 2023, whichever comes first.

For errors and enquiries, please contact us at hello@trifectasingapore.com or head to the ticketing counter for assistance.

Only Season Passes can be frozen according to the following:

4 Week Season Pass: 1 freeze, 7-days block

12 Weeks Season Pass: 3 freezes, 7-days block each

Account freezing is not permitted for credit/class packs and single class purchases.

All classes and open sessions are one hour long, with the exception of the 45-minute Surf Intro Class.

Standard gear and equipment are complimentary!

Surf: Foam Board, Helmet & Rash Guard

Snow: Ski/Snowboards, Boots, Bindings, Protective Wear, Helmet

Skate (Class Only): Skateboard/Surfskate, Helmet, Protective Wear

SURF: Swimwear, towel and toiletries for showering. For the ladies, we recommend a one-piece swimsuit or a top and boardshorts.

SNOW: Long sleeve tee, long pants and long socks. For your own comfort, we do not recommend yoga wear or gym wear as the surfaces will be misted and will be wet.

Don’t have your own towel or socks? Head to our retail store to get them before your session!

You may book a slot up to 14 days in advance.

*SPECIAL FOR THE MONTH OF DECEMBER: In lieu of snow & surf seasons, our schedule will allow you to book a slot up to 30 days in advance. Late cancellation policy still applies, and penalties will be imposed for 3 strikes for late cancellation!

Due to capacity limits and the safety & enjoyment of all customers, we will not be able to add more slots to sold out sessions. Please kindly book the next available session.

Standard item rentals are free of charge, but rental fees apply for our performance and premium range. To rent premium boards, please approach our Arena Crew at the counters for assistance!

Yes, you may use your own boards at our Surf, Snow and Skate Arenas!

Note: Only surfboards lengths 5’6 and below are recommended on our waves. TRIFECTA is not liable for any damages to personal boards.

Yes, we offer board storage! You can choose from storage periods of 1 month, 3 months, 6 months, or 1 year. To sign up, simply approach the Arena Crew at the counters for assistance!

In order to book out a session, you will need to have sufficient credits to do so. We only allow bookings of up to 10 people per session. If you require bookings for up to 12 people on the surf machine, please contact us at hello@trifectasingapore.com or head to the ticketing counter for assistance.

Yes, all attendees will need a valid account with a signed waiver form in order to check in and proceed with the session. Kindly ensure that everyone has an account before making a booking, and all waiver forms are to be acknowledged and signed. TRIFECTA reserves the right to cancel for any delay of the start of your session due to invalid accounts or unsigned waiver forms.

Children under 15 years old will require a parent/guardian to create a family account and book sessions on their behalf.

Yes, we require 1 parent/guardian to be present for the safety briefing before the start of each session, and to be around at all times during the session. TRIFECTA and its representatives will not be responsible for any injuries during the absence of a parent/guardian before and after the session, or in the event of a lost child.

Please email us at events@trifectasingapore.com for event rates and arrangements!

 

Brunch

Daily | 9am to 4pm

Pizza

Mon – Thu, Sun | 12pm – 10pm

Fri – Sat | 12pm to 11pm

Bar

Mon – Thu, Sun | 9am – 10pm

Fri – Sat | 9am to 11pm

 

bsolutely! Write to us at events@trifectasingapore.com for more information!

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